It may be necessary to hire a consultant if your company is adopting ISO certification but lacks the internal expertise to complete the project. An ideal consultant is the one who is most suited for your unique requirements. Many people ask, “How can we know what our requirements are?” This article discusses how to make the best decision possible for your company. The answers to the questions below will assist you in achieving your goal.

What sort of business do you have?

You need an expert in your business processes to help you establish a successful ISO certification system because process management is the focus of ISO certification. Before they can do anything else, new consultants must become familiar with your company’s operations. So, it’s evident that hiring a consultant who has worked in your field is a preferable option.

How long has the consultant been conducting this type of work?

A consultant with ten years of experience is likely to be well-versed in implementing ISO certification and all the procedures involved in the certification process. As a result, you’ll save time and money by implementing quickly.

An experienced expert from outside your field may be a better choice than a newcomer from within. While this is true, a beginner consultant is likely to be knowledgeable about new concepts, such as how to manage paperwork in the digital era.

What is the track record of the consultant?

It’s essential to know the consultant’s track record of successful ISO certification projects. Who else have they worked with in the past? Is there anything negative people are saying about them? Checking references is an investment worth making.

Was there a strategy hatched by the consultant?

Talking about their implementation strategy, including the phases and order to be followed, as well as the amount of engagement expected from your team, is a smart move. Be aware of consultants that ask very little from you and claim to produce a system that is ready for certification.

From the consultants who want to handle everything for you to the ones who want to develop your team’s competency, there is a wide range of consultants out there. The latter requires more effort on your part but provides significantly more benefit in the long run.

What is the consultant’s current workload?

When interviewing your potential consultant, ask whether they are presently working on other projects. Are they team players? Is your project going to be managed by the consultant or by younger associates with less expertise and competence?

When looking for a competent consultant, it’s essential to look for someone with a long history of successful implementations, relevant job experience, and a solid track record of satisfied clients. As a final precaution, make sure that you are happy with their educational background.

Finally, it would be best to inquire whether or not the consultant has strong interpersonal skills. Working with someone who can get along with your internal team at all levels while producing the desired outcomes is undoubtedly more productive.


Any questions?