An ISO Certification body basically audits your company and provides you the required certificate. But at times, you might not be pleases with the services of the body. In such cases, you need to file a complaint against the certification body. What are the steps you would take? You need to proceed with a definite set of strategies, assessing the situation and moving forward in a stepwise manner. This blog piece tries to focus on the main aspects of handling an ISO certification body complaint.
Before understanding the specific steps of handling the complaint, you need to know the premise of the complaint. It often occurs when you don’t get the desired ISO Certification from the auditing body. The reason they cite frequently in most of the cases is about not meeting certain regulatory norms and failing to meet the set standards.
It is a wise idea to take a straightforward step of directly approaching the auditing body and asking the concerned executives about the nonconformity imposed on your business. You can politely ask about the specific requirements or norms that have not been met by your business.
After the first step, if you are still not satisfied with the replies given to you by the concerned auditors, you can meet the lead auditor of the body. The person or entity has more authority. You can expect a clear response. Try to be precise while asking your queries.
When the previous two steps don’t bear any fruitful results, then you must file a formal complaint in a clearly written format, addressed to the concerned ISO Certification body. You must point out all major aspects through the letter.
If the issue is not solved, you can go a further step ahead and complain to the accreditation body against the certification entity.