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      Certification Summary

      • An international standard for Quality Management specifically for Customer Satisfaction and Complaint Management for any type of organization
      • Provides management for the planning, design, operation, maintenance and improvement of customer feedback (including complaints) to product or services within the organization.
      • Improves customer satisfaction through customer focus environment. Attending to customer feedback (positive or negative) to improve product and service;
      • Provides effective, efficient, transparent and practical complaints processes;
      • Top management participation and commitment for the implementation of complaint management process and awareness for both customer and personnel;
      • the needs and expectations of customer complaints and its expected response;
      • Evaluates complaints to improve products or service;
      • Audits the process of handling feedback;
      • Monitors and evaluates the complaint processes effectiveness and efficiency.
      It’s simple, it’s easy, it’s fast

      5 Easy Steps to SMETA Audit Certification

      Fill in the inquiry form and we will conduct a free gap analysis based on SMETA Audit and your organization requirement and we will provide you a quote.

      Upon agreement, to quotation, scheduled training will follow together with documentation requirements for certification.

      Once you completed the training and documentations, a pre-audit will be conducted.

      Final audits and reports will be performed by Certification Auditors. Assistance will be given to ensure you close all non-conformance records.

      Once your organization is 100% compliant to SMETA Audit, a certificate will be issued. And once you are satisfied with our service, we expect to receive your payment.


      Incorporating ISO 10002 into your organization management system will have the following advantages:

      • It builds better customer relationship. When customer’s feedback (including complaints) has value to organization, it gains confidence and trust. Hence, business longevity is assured.
      • It provides consistent and efficient processes to handle different types of complaints such as products, services (delay, delivery error, misunderstanding and etc.) and personnel.
      • It develops wider opportunity for staff training for better customer service.
      • It improves product and service quality.


      The cost of certification is guaranteed at its best. Payment is required once certificate has been released. Once you start the process, a Letter of Commitment will be provided and be assigned to our account executive that will hasten and monitor your progress. This method had already helped many companies to be certified within a minimal and considerable time.

      Why Choose Us

      Industry Experts

      We have high caliber Trainers, Auditor and Consultants for different Industry.

      Competitive Price

      We offer competitive best fair price and fixed fee guarantee plus a spread the cost stage payment.

      Guaranteed Results

      We guarantee a no certificate, no pay service.

      Fast Turnaround

      Your time is precious to us. For you to implement the standard, we provide a quick turnaround.

      Complete Documentation

      We provide a systematic and organized documentation for all certification requirements from start to finish.

      Total Customer Satisfaction

      We guarantee a 100% customer satisfaction. If you are not happy, no service fee.

      Unmatched Support

      We have friendly 24/7 Customer Service to assist your certification needs.

      Post Certification Services

      We have friendly 24/7 Customer Service to assist your certification needs.

      One Stop Shop

      Aside from SMETA Audit, we have range of other certification services to suit your needs from small to large scale businesses or sectors.



      Any questions?

      Any questions?